The second-hand marketplace Shoppers Express Anger About Size Updates
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has altered its sizing categories for women's and children's garments but did not contact all users about the change.
Digital Channels Response
Countless users and merchants are expressing on platforms claiming that product pages now present a different size category versus the original listing due to the recalibration.
Vinted explained the revised method more closely matches comparable marketplaces.
The platform has recommended to examine their items and manually change the size when needed, resulting in member annoyance.
Measurement Approach Changes
Before the change, the sizes had both a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter and a range such as S/UK 8-10.
With some products, the size labels have been reassigned - like an L measurement was previously a 12 but is now a UK 16-18.
Member Accounts
One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Another user, located in Scotland, stated items she posted with size 14 tags were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Manual Updates
A different user, from Derby, stated she felt frustrated due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she explained.
Marketplace Information
The service features exceeding 100 million users, comprising 18 million UK members.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This represents another occasion that an unexpected update to the app has proved unpopular: last year, the service retracted a modification concerning shipment methods after backlash from users.
